WILL SEE YOU
On-Demand Access to Urgent Care Services
from your Smartphone, Tablet or Computer
Convenient. See a Westmed provider within minutes through live, online video conferencing, and get a diagnosis from home or work. It’s access to care from anywhere.
Affordable. Most Virtual Urgent Care visits will be covered by your insurance carrier. Check with your insurance carrier to determine if deductibles and/or copayments apply.
Safe. Your personal health information is completely secure when you chat with our team members through HIPAA compliant video technology.
COMMON CONDITIONS WE TREAT
But if you aren’t feeling well, we believe you should still be able to get the care you need, exactly when you need it. Here are some of the common conditions we can treat through a 10-minute Westmed Virtual Visit:
- Back Strains & Sprains
- Conjunctivitis (Pink Eye)
- Cold & Cough
- Influenza (Flu)
- Minor Cuts & Scrapes
- Minor Burns
- Yeast Infections
- Sinus Infections
- Upper Respiratory Illness
- Urinary Tract Infections
We accept insurance through most commercial carriers. Copays and deductibles vary depending upon your coverage. The list of accepted insurance is subject to change. We encourage you to consult with your healthcare insurance provider to confirm that your specific benefit plan covers virtual visit.
For more information, see our FAQ section. If our team of experts determines that a virtual visit is not appropriate for your condition, you won’t pay a cent.
100% Secure Payments
MEET OUR PROVIDERS
WESTMED VIRTUAL VISIT FAQs
What is a Westmed Virtual Visit?
A Westmed Virtual Visit is a telemedicine solution designed to make healthcare convenient, should you need care for a non-emergency medical condition or illness. By definition, telemedicine is the remote diagnosis and treatment of a patient by means of communication technology such as video conferencing, or simply a phone call.
What are your hours?
Westmed is conveniently offering Virtual Visits to existing Westmed patients Monday through Friday, 8:00am-5:00pm.
What can I expect when I schedule a Westmed Virtual Visit?
During a Westmed Virtual Visit, you’ll meet “live” with a Westmed board-certified provider via online video conference from your desktop, smartphone or tablet using secure video technology. Providers can diagnose and treat non-life threatening medical concerns, and prescribe medication or lab work as needed during a visit that lasts about 10 minutes. That means no travel time, no parking fees less missed time from work.
What conditions can you treat through a Westmed Virtual Visit?
Westmed Virtual Visits are meant to diagnose common conditions and illnesses such as sore throat, cold, cough, allergies, conjunctivitis (pink eye), sinusitis, upper respiratory infection, etc. For a full list of conditions we treat, see our “Common Conditions” section above. If you are experiencing a medical emergency, please dial 9-1-1 immediately.
How long does a typical Virtual Visit take?
Each Westmed Virtual Visit takes about 10 minutes, once the virtual visit begins.
Who can use Westmed Virtual Visits?
At this time, Westmed Virtual Visits are available to all people age 18+, who are located in the state of New York or Connecticut, and have access to a personal computer, laptop, tablet or smartphone. Patients may schedule a Westmed Virtual Visit with or without insurance.
Who will I speak with when I have a Westmed Virtual Visit?
During a Westmed Virtual Visit, patients will connect with a board-certified Westmed provider, from the same team who cares for you at our accredited Urgent Care Centers in Westchester and our Immediate Care facility in Stamford.
How do I know my virtual visit is secure and private?
All virtual calls require a two-factor authentication process in order to access the call. Additionally, all call traffic is encrypted on both web and mobile devices, and all media traffic is encrypted no matter the endpoint you use (web or mobile). The call is even secure when being used in an open public hotspot.
Do I need an appointment?
To schedule a Virtual Visit, patients will be asked to visit this page to request a same-day appointment.
Will my primary care provider be notified about my Virtual Visit?
One of the great things about Westmed Virtual Visits is that if you have an existing primary care provider with Westmed Medical Group, all of the information that you share during your Virtual Visit will be updated in your personal health record and shared with your integrated care team.
What type of equipment do I need to use Westmed Virtual from my computer?
You can access the Westmed Virtual call from your desktop computer from the following browsers. Please be sure your browser is updated to the latest version:
- Google Chrome
What type of equipment do I need to use Westmed Virtual from my tablet or smartphone?
When accessing the Westmed Virtual call from your tablet or smartphone device, please use one of the following browser windows:
- Google Chrome for Android (latest release version)
- Firefox for Android (latest release version)
- Safari for iOS (latest release version)
What happens if I have bad service or connectivity?
If you have bad service or connectivity, you will receive an error message that reads “We could not connect you to the video call”, “Failed to connect”, or “Your connection is bad, attempting to recover”. In order to ensure your scheduled Virtual Visit with Westmed Medical Group goes smoothly, we recommend finding an area where you have a strong connection via WiFi or cellular data.
Do you have contact information for technical support, if I am having trouble accessing the Westmed Virtual Visit?
If you have any questions or problems initiating your Virtual Visit, you can contact our support staff from 10:00am-10:00pm Monday through Friday by email at firstname.lastname@example.org and by phone at (214) 382-9670.
BILLING, INSURANCE & COST INFORMATION
Do you accept insurance for Westmed Virtual Visits?
Yes, at this time we accept we accept insurance through most commercial carriers. Copays and deductibles vary depending upon your coverage. The list of accepted insurance is subject to change. We encourage you to consult with your healthcare insurance provider to confirm that your specific benefit plan covers virtual visit. If our team of experts determines that a virtual visit is not appropriate for your condition, you won’t pay a cent.