How to Request a Copy of Your Medical Records/Images at Westmed

Business hours are Monday-Friday 8:00 a.m. – 4:30 p.m.
Email: medicalrecords@westmedgroup.com
Phone: (914) 682-6416 Fax: (914) 682-6415

*You can now request a copy of your medical records through the My Westmed Patient Portal!*


How do I get a copy of my medical records and/or radiology images?

To obtain a copy of your medical records/images, the patient will need to fill out an Authorization for the Release of Medical Information form. When completing the form, please print clearly, sign/date, and include a complete mailing address. Please see this example of the medical information form if you need guidance on how to complete the document.

The completed form can simply be emailed to medicalrecords@westmedgroup.com or to faxed to 914-682-6415.*

If you are unable to fax or email the form you may mail to:
Westmed Medical Group
Attn: Health Information Dept.
800 Westchester Avenue, Suite N-715
Rye Brook, New York 10573

If the patient is a minor or is not competent to give consent, the signature of a parent, guardian or other legal representative will be required. Contact the Health Information Management Department at 914-682-6416 with specific questions.

If you would like to request pathology slides, please contact the Pathology Department directly at:

210 Westchester Ave.
White Plains, NY 10604
(on the 3rd floor behind Eye Care)
Phone: 914-831-6813
Fax: 914-682-6405
Hours of operation are Monday through Friday from 8 a.m. to 5 p.m.

Some Helpful Questions and Answers 

 

Can you release my records through the patient portal?
Yes! You may now request a copy of your medical records through the My Westmed Patient Portal. To request a copy of your medical records, login to your patient portal from a web browser on your desktop or laptop. Once logged in select “Forms”, then “Request Release of Medical Record.” After you arrive on this page, complete the form and click “send.” If you have technical questions regarding the portal, please contact technical support at 914-607-4717 or technical@westmedgroup.com.

Can I pick up a copy of my records?
We have medical record representatives on site who can process small requests at any of the locations listed below. Patient must be present and show photo ID -OR- a patient caregiver must show photo ID and present a Release of Medical Records form signed and completed by patient. If a designated caregiver will be picking up Medical Records, this individual must be named in the “release to” section of the completed form. Our location hours are as follows:

1311 Mamaroneck Avenue
White Plains, NY 10605
Suite 120
Monday-Friday (excluding holidays) 8:00am-5:00pm

40 Cross Street
Norwalk, CT 06851
Monday-Friday (excluding holidays) 8:00am-4:30pm
(Closed for lunch 1:00pm-2:00pm)

Do I have to pay for my medical records? 
Fees may apply. Here is a link to the form that details our fees.

Can my records be faxed to my physician or myself?
No. We are unable to fax records because we want to ensure the confidentiality of your medical information. However, we do offer encrypted email (file size limitations do apply) as an option. Just include the email address on the authorization form. Please click here for a tip sheet on how to open an encrypted email.

What if I want my records to go to another doctor?
We do not charge to send copies of records directly to another physician for continuation of care. You still need to fill out an authorization form, and your records will be sent on a CD for the other physician’s convenience.

How long does it take to get my records?
All requests are worked in the order received. Processing may take up to 10 days from the date a valid authorization is received, however this is not typical.

 

 

*Disclaimer: Patients should carefully consider the use of fax/unencrypted email for the communication of protected health information (PHI). There are potential unknown risks that may result in PHI being disclosed to an unauthorized party.