Request a Copy of Your Medical Records & Images 

Business hours are Monday-Friday 8:00 a.m. – 4:30 p.m.
Email: medicalrecords@westmedgroup.com
Phone: (914) 682-6416 Fax: (914) 682-6415


Electronic Requests for Medical Records

Westmed now offers a convenient Online Patient Record Request tool* for the following individuals to request patient records:

  • Patients requesting their own records
  • Patients requesting their own records to be sent to someone else
  • Parents of minor patients requesting records
  • Caregivers acting on behalf of a patient (i.e. Medical Durable Power of Attorney)

The Online tool verifies your identity by asking for a photo of your driver’s license or Government issued identification, which can be taken via webcam or smartphone. There is no additional charge to use this service. Click this link to get started! Chrome, Safari and Firefox are the recommended browsers for this application.

 

How do I get a copy of my medical records and/or radiology images?

To obtain a copy of your medical records/images, the patient will need to fill out an Authorization for the Release of Medical Information form. When completing the form, please print clearly, sign/date, and include a complete mailing address. Please see this example of the medical information form if you need guidance on how to complete the document.

The completed form can be:

  • Emailed to medicalrecords@westmedgroup.com
  • Faxed to 914-682-6415 or
  • Mailed to:  P.O. Box 431 (Attn: Health Information Dept), Port Chester, New York 10573

If you would like to request pathology slides, please contact the Pathology Department directly at:

210 Westchester Ave.
White Plains, NY 10604
(on the 3rd floor behind Eye Care)
Phone: 914-831-6813
Fax: 914-682-6405
Hours of operation are Monday through Friday from 8 a.m. to 5 p.m.

Some Helpful Questions and Answers 

 

Can I access my records through the patient portal?
Yes, you can have a consolidated summary of your health record sent to you instantly via email when you visit the “My Health > Health Records” section of the new My Westmed portal. To access this copy of your medical records, login to your portal from a web browser from a desktop, and click “My Health”. You’ll navigate to “Health Records” and select Outpatient Visit Documentation you are hoping to export – information such as medications list, allergies and immunizations will be included in this data. You can specify a date range, or access this information from your “all time” record. If you have technical questions regarding the portal, please contact technical support at 914-607-4717 or technical@westmedgroup.com.

Can my records be faxed to my physician or myself?
No. We are unable to fax records because we want to ensure the confidentiality of your medical information. However, we do offer encrypted email (file size limitations do apply) as an option. Just include the email address on the authorization form. Please click here for a tip sheet on how to open an encrypted email.

What if I want my records to go to another doctor?

You will need to fill out an authorization form, and your record will be sent to the physician.

How long does it take to get my records?
All requests are worked in the order received. Processing may take up to 10 days from the date a valid authorization is received, however this is not typical.

 

Is there a cost for medical records for patient?

  • Yes, there is a charge of $0.07 per page up to $100.00 for paper delivery.
  • $6.50 flat fee for electronic records request.
  • Patient are invoiced upon delivery of records; mailing address and payment options will be on the invoice.

 

 

*Disclaimer: Patients should carefully consider the use of fax/unencrypted email for the communication of protected health information (PHI). There are potential unknown risks that may result in PHI being disclosed to an unauthorized party.