How to Request a Copy of Your Medical Records/Images at Westmed
Business hours are Monday-Friday 8:00 a.m. – 4:30 p.m.
Phone: (914) 682-6416 Fax: (914) 682-6415
Electronic Requests for Medical Records
Westmed now offers an Online Patient Record Request tool* for the following individuals to request patient records:
- Patients requesting their own records
- Patients requesting their own records to be sent to someone else
- Parents of minor patients requesting records
- Caregivers acting on behalf of a patient (i.e. Medical Durable Power of Attorney)
The Online tool verifies your identity by asking for a photo of your driver’s license or Government issued identification, which can be taken via webcam or smartphone. There is no additional charge to use this service. Click this link to get started!
*Please note: Chrome, Safari and Firefox are the recommended browsers for this application.
How do I get a copy of my medical records and/or radiology images?
To obtain a copy of your medical records/images, the patient will need to fill out an Authorization for the Release of Medical Information form. When completing the form, please print clearly, sign/date, and include a complete mailing address. Please see this example of the medical information form if you need guidance on how to complete the document.
The completed form can be emailed to email@example.com or faxed to 914-682-6415.*
If you are unable to fax or email the form you may mail to:
Westmed Medical Group
Attn: Health Information Dept.
P.O. Box 431
Port Chester, New York 10573
If the patient is a minor or is not competent to give consent, the signature of a parent, guardian or other legal representative will be required. Contact the Health Information Management Department at 914-682-6416 with specific questions.
If you would like to request pathology slides, please contact the Pathology Department directly at:
210 Westchester Ave.
White Plains, NY 10604
(on the 3rd floor behind Eye Care)
Hours of operation are Monday through Friday from 8 a.m. to 5 p.m.
Some Helpful Questions and Answers
Can I access my records through the patient portal?
Yes, you can have a consolidated summary of your health record sent to you instantly via email when you visit the “My Health > Health Records” section of the new My Westmed portal. To access this copy of your medical records, login to your portal from a web browser from a desktop, and click “My Health”. You’ll navigate to “Health Records” and select Outpatient Visit Documentation you are hoping to export – information such as medications list, allergies and immunizations will be included in this data. You can specify a date range, or access this information from your “all time” record. If you have technical questions regarding the portal, please contact technical support at 914-607-4717 or firstname.lastname@example.org.
Can I pick up a copy of my records?
We have medical record representatives on site who can process small requests at any of the locations listed below. Patient must be present and show photo ID -OR- a patient caregiver must show photo ID and present a Release of Medical Records form signed and completed by patient. If a designated caregiver will be picking up Medical Records, this individual must be named in the “release to” section of the completed form. Our location hours are as follows:
1311 Mamaroneck Avenue
White Plains, NY 10605
Monday-Friday (excluding holidays) 8:00am-5:00pm
40 Cross Street
Norwalk, CT 06851
Monday-Friday (excluding holidays) 8:00am-4:30pm
(Closed for lunch 1:00pm-2:00pm)
Do I have to pay for my medical records?
Fees may apply. Here is a link to the form that details our fees.
Can my records be faxed to my physician or myself?
No. We are unable to fax records because we want to ensure the confidentiality of your medical information. However, we do offer encrypted email (file size limitations do apply) as an option. Just include the email address on the authorization form. Please click here for a tip sheet on how to open an encrypted email.
What if I want my records to go to another doctor?
We do not charge to send copies of records directly to another physician for continuation of care. You still need to fill out an authorization form, and your records will be sent on a CD for the other physician’s convenience.
How long does it take to get my records?
All requests are worked in the order received. Processing may take up to 10 days from the date a valid authorization is received, however this is not typical.
*Disclaimer: Patients should carefully consider the use of fax/unencrypted email for the communication of protected health information (PHI). There are potential unknown risks that may result in PHI being disclosed to an unauthorized party.