How to Request a Copy of Your Medical Records/Images at Westmed

Business hours are Monday-Friday 8:30 a.m. – 4:30 p.m.
Phone: (914) 682-6416 Fax: (914) 682-6415

*You can now request a copy of your medical records through the My Westmed patient portal!*


How do I get a copy of my medical records and/or radiology images?

To obtain a copy of your medical records/images, the patient will need to fill out an Authorization for the release of medical information form. When completing the form, please print clearly, sign/date, and include a complete mailing address. Please see this example of the medical information form if you need guidance on how to complete the document.

The completed form can be faxed to 914-682-6415 or emailed to medicalrecords@westmedgroup.com.

*Disclaimer: It is best to use encrypted email for forwarding personal information. Patients should carefully consider the use of fax/unencrypted email for the communication of protected health information (PHI). There are potential unknown risks that may result in PHI being disclosed to an unauthorized party.

If you are unable to fax or email the form you may mail to:

Westmed Medical Group
Attn: Health Information Dept.
2700 Westchester Avenue, 2nd Floor
Purchase, New York 10577-2570

If the patient is a minor or is not competent to give consent, the signature of a parent, guardian or other legal representative will be required. Additional authorization may be required for release of specifically protected or privileged information. Contact the Health Information Management Department at 914-682-6416 with specific questions.

If you would like to request pathology slides, please contact the Pathology Department directly at:

210 Westchester Ave.
White Plains, NY 10604
(on the 3rd floor behind Eye Care)
Phone: 914-831-6813
Fax: 914-682-6405
Hours of operation are Monday through Friday from 8 a.m. to 5 p.m.

Some Helpful Questions and Answers 

 

Can you release my records through the patient portal?
Yes! You may now request a copy of your medical records through the My Westmed Patient Portal. To request a copy of your medical records, login to your patient portal from a web browser on your desktop or laptop (this feature is not currently available through the My Westmed mobile app). Once logged in select “Forms”, then “Request Release of Medical Record.” After you arrive on this page, complete the form and click “send.” If you have technical questions regarding the portal, please contact technical support at 914-607-4717 or technical@westmedgroup.com.

Do I have to pay for my medical records? 
Fees may apply. Here is a link to the form that details our fees.

Can my records be faxed to my physician or myself?
No. We are unable to fax records because we want to ensure the confidentiality of your medical information. However, we do offer encrypted email (file size limitations do apply) as an option. Just include the email address on the authorization form. Please click here for a tip sheet on how to open an encrypted email.

What if I want my records to go to another doctor?
We do not charge to send copies of records directly to another physician for continuation of care. You still need to fill out an authorization form, and your records will be sent on a CD for the other physician’s convenience.

How long does it take to get my records?
All requests are worked in the order received. Processing may take up to 10 days from the date a valid authorization is received, however this is not typical.

Can I pick up a copy of my records?
We a have medical record representatives on site who can process small requests (15 pages or less) at any of the locations listed below. Patient must be present and show photo ID. Our location hours are: Monday-Friday (excluding holidays) 8:30 a.m. – 4:30 p.m. We are closed for lunch from 1 – 2 p.m.

 

2700 Westchester Ave
Purchase, NY 10577
2nd Floor

210 Westchester Ave
White Plains, NY 10577
1st Floor

73 Market Street
Yonkers, NY 10710
2nd floor, across from suite 217

1 Theall Road
Rye, NY 10580
2nd Floor, Suite 205

40 Cross Street
Norwalk, CT 06851