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Wellness & CareHealth News › Online Scheduling and My Westmed Patient Portal Features
January 24, 2022

Online Scheduling and My Westmed Patient Portal Features

Online Scheduling and My Westmed Patient Portal Features

Use Our New Online Scheduling Tool 

Looking to make an appointment with a Westmed provider? Try our new online scheduling platform to find and book available appointments on your doctor’s schedule. You’ll have direct access to book with your Westmed provider and you do NOT need to have portal access to utilize this service on your desktop or mobile device. Please keep in mind that there are some scheduling scenarios that you will be required to call in to schedule, but most providers will permit you to complete your scheduling online.

    1. Visit westmedgroup.com/appointments to get started. You can also visit our website and click “make an appointment” from the homepage OR provider booking page.
    2. Enter your primary visit reason OR your preferred provider’s last name to begin the scheduling process. Select a provider from the list, if you haven’t already specified which doctor you’d like to see.
    3. Complete the required demographic and insurance information. Be sure to use the email address and phone number that you usually do, otherwise there is a chance the system will not be able to locate your patient record.
    4. Choose the appropriate date, time and location based on your provider’s availability and confirm your appointment.

My Westmed Patient Portal

If you haven’t registered for Westmed’s new Patient Portal, you can do so here. Click “sign up” to register for the new portal with your email address and a new password. You will be able to see upcoming appointments, send secure messages, etc. Read below to find out more about some of the features or new portal has to offer below.


 

Messaging

Patients can send their providers secure messages through our new My Westmed Patient Portal. Please keep in mind that secure messages/non urgent messages are typically responded to within 48 hours. For help with messaging, follow these easy steps:

    1. After logging in to your patient portal account, scroll down to the Messages section of the home page.*
    2. If the message fields (Provider, Subject, etc.) do not appear, click Send a message to display them.
    3. Provider: Select the provider to whom you are sending the message. The list includes providers that you’ve seen in the recent past.
    4. Office location: Select the Westmed office location for the provider you selected.
    5. Subject: Select the subject of the message from the list, for example Medical Question”
    6. Message: Enter a detailed message (up to 1000 characters).
    7. If you want to send the provider a file attachment:
      • Click Attach files.
      • Select the appropriate file from your browser or photo library.

      Note: You can attach up to 10 files (PDF, JPEG, JPG, or PNG) per message with a maximum file size of 10 MB each. Video files are not supported.

      • To send more than one file, click Attach files again. You can attach as many as 10 files.

      Important: To attach a file to a message you are sending a provider, you must create the message from the portal home page. You can create and send a message without an attachment from the Messages page (access the Messages page by clicking the Messages icon at the top of the home page.

    8. Click Send message. Important: DO NOT send any credit card information through the patient portal. Credit card information includes images of credit cards and credit card data entered as text.

    Family Access

    Family Access enables parents, legal guardians and caregivers access to the patient’s medical records and access to communicate with the patient’s providers.

        • Parents looking to sign up children under the age of 13 for a portal account under their name can enable Family Access through settings.
        • Select “Family access settings” in the menu and click “Add patient” and enter your child’s name and date of birth. DO NOT enter your email address in this field. If your child does not have his/own email address, simply select “no email” in this field.

         

        • Important: Entering your personal email address may greatly impact your ability to register for your own portal account, as each portal account needs to be assigned to a unique email address. You cannot register for more than one portal account using the same email address.

    For children over the age of 14, you can register them for their own portal account and grant family access to view results through the “Family Access” settings section.

    For more details on how to enable Family Access please click here

    Additional Portal Information & Upcoming Features

    Patients can also navigate to our online scheduling environment through the My Westmed Portal when on a desktop. After logging into your portal account, select “Appointments,” and click “Schedule Now” to start the process.

    Note: It is best to use the portal on your PC, rather than on a mobile device at this time, as work on this system continues.

    If you have Patient Portal technical questions or need additional help, call us at (914) 607-4717. You can also email support at technical@westmedgroup.com.

    Note: In your email, please include your full name, date of birth, current address, the email address you provided when you registered for a Patient Portal account and the name of the last Westmed provider you have seen.

    Coming Soon: Access to Your Old Portal Account

    In the coming weeks, Westmed will be sending out detailed instructions to our patients for how to login and access their previous My Westmed portal so that you have access to view and download copies of your health information right at your fingertips.

    We understand that having access to your previous patient portal is critical, so we are working hard to make this available to you very soon. Be on the lookout for an email and text message with instructions for how to access your old portal within the next few weeks.